Moona AgentsBooking an emergency AC repair
0:00
Meet Nayel, your AI receptionist
The receptionist who never misses a call.
You're on a job, with a patient, or fast asleep. Nayel picks up anyway. He answers your customers' questions, books them straight into your calendar, and texts you the details. Every call, every hour, built around your business.
Built for HVAC, med spas, dental practices and law firms
Nayel is on the call
Nova Air & Heating · 00:41
NayelThanks for calling Nova Air, this is Nayel. How can I help?
CallerMy AC just stopped and it's 94 degrees inside.
NayelI'm sorry, let's get you sorted. I have a technician free at 8 tomorrow morning. Shall I book it?
CallerYes please, that's perfect.
Booked for Tue, 8:00 AMAdded to your calendar and texted to you
Answers day and night
Evenings, weekends and 2am emergencies, every call picked up.
Books while he talks
Appointments land in your calendar before the caller hangs up.
Built for you, not off the shelf
I set him up on your services, prices and hours myself.
Your phone is costing you customers.
Most people won't leave a voicemail. They ring the next business on the list, and you never find out they called.
10:15 AM
You're on a job
Under a furnace, with a patient, in court. The phone rings out and the caller moves on.
7:40 PM
You've closed for the day
Most people search for help after work. That's exactly when nobody is at the desk.
2:03 AM
It's an emergency
A burst pipe, a dead AC, an arrest. The caller needs someone now, not a callback tomorrow.
Meet Nayel. The front desk that never closes.
A natural-sounding voice, trained on your business, who greets every caller, answers what they ask, and books the job. At a fraction of the cost of hiring someone to sit by the phone.
Hear Nayel in action
Sample calls, start to finish. Press play and listen to how he handles a real conversation.
Moona AgentsMoona AgentsBooking a med spa consultation
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Moona AgentsBooking a new dental patient
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What makes Nayel the receptionist you need
Everything a great receptionist does on the phone, without the sick days, lunch breaks or overtime.
Answers every call, around the clock
Your business doesn't stop at 5pm, and neither does your front desk. Nayel picks up on the first ring, handles several calls at once, and never puts anyone on hold.
- No more calls lost to voicemail
- Stay focused on the work in front of you
- Look bigger than you are, even after hours
You close at five. Nayel doesn't.
Put Nayel on your phones
Trained on your business
Nayel isn't a generic chatbot. I set him up with your services, prices, hours, service area and the way you like things done, so every caller gets real answers.
- Answers questions the way your team would
- Asks the right questions before booking
- Speaks English and Spanish
He knows your business because he learned it from you.
See how setup works
Books straight into your calendar
When a caller wants an appointment, Nayel checks when you're free, confirms a time and adds it to your calendar during the call. No links, no back and forth, no "we'll call you back."
- Books, moves and cancels appointments
- Never double-books a slot
- Caller gets a confirmation text
Nayel books it. You show up.
Hear him book a call
Calls new leads back in seconds
When someone fills in a form on your website or clicks your ad, Nayel rings them straight away, while they're still interested. He answers their questions and gets them booked before they've had time to look elsewhere.
- Every new enquiry called within seconds
- Asks your qualifying questions for you
- Books the hot ones, passes the rest to you
The first business to call back usually wins the job.
Get your quoteSounds human, never has a bad day
Nayel speaks in a warm, natural voice and gives every caller the same friendly, patient service, whether it's the first call of the morning or the fiftieth. No off days, no rushing, no attitude.
- A natural voice callers are comfortable with
- Handles several calls at the same time
- Follows your way of doing things, every time
Just as friendly on the last call of the day as the first.
Talk to him now
Keeps you in the loop
After every call you get a short summary by text or email: who called, what they needed and what Nayel did about it. Anything urgent or tricky comes straight to you.
- A summary of every call, as it happens
- Urgent calls transferred or flagged to you
- Full recordings and transcripts kept for you
Nothing slips through. You always know what happened.
Try it yourself
And there's more
The small things that make callers feel looked after.
Your own greeting
Callers hear your business name and your welcome, from the first hello.
Proper message taking
Asks your questions and collects the details you need, every time.
Call transfers
Puts callers through to the right person when a human is needed.
English and Spanish
Talks to callers in the language they're most comfortable in.
Text and email alerts
Know what happened on every call without picking up your phone.
Texts during the call
Sends directions, prices or booking confirmations while they're still talking.
Website chat too
The same Nayel can answer visitors on your website and book them in.
Calls new leads back
When someone fills in a form, Nayel can ring them within seconds.
Live in four simple steps
You don't need to be technical. I do the setup; you just tell me how your business works.
1
We talk about your business
A short call about your services, prices, hours and how you like calls handled.
2
I build and train Nayel
He learns your business, your booking rules and your tone. You hear him before anything goes live.
3
Forward your calls
Keep the number your customers already know. Calls you can't take go straight to Nayel.
4
Bookings roll in
Nayel answers, books and sends you a summary of every call. I stay on hand to fine-tune.
Simple pricing, built for you
Every plan is set up for you, trained on your business and ready to answer calls. No long contracts.
Founding client offer: setup is free for our first 5 clients.
Starter
For owners who just need every call answered.
$79
per month
+ $149 one-time setup free for founding clients
Everything you need to never miss a call:
- 250 minutes per month
- Answers every call, 24/7
- Answers questions about your services, prices and hours
- Takes detailed messages with your custom questions
- Call summary by email after every call
Most popular
Growth
For busy businesses that want calls turned into bookings.
$149
per month
+ $299 one-time setup free for founding clients
Everything in Starter, plus:
- 500 minutes per month
- Books appointments straight into your calendar
- Transfers urgent calls to you or your team
- Confirmation texts to callers
- Text alert to you after every call
Premium
For businesses that want every lead captured, everywhere.
$249
per month
+ $499 one-time setup free for founding clients
Everything in Growth, plus:
- 1,000 minutes per month
- AI chat agent on your website
- Calls new web leads back within seconds
- Connects to your CRM and business tools
- Priority support and fine-tuning
Need more minutes? Extra minutes are $0.25 each, or move up a plan any time.
All plans include
- Built and set up for you, no tech skills needed
- Trained on your website, services and prices
- 24/7 availability, Nayel never takes a break
- Handles several calls at the same time
- Keep your existing business number
- Or pick a new local number with your area code
- Custom name, voice and greeting
- English and Spanish on every call
- Call summaries, transcripts and recordings
- Connects to 1,000+ apps through automation
Built for businesses where every call counts
HVAC and home services
Emergency calls at 2am and quote requests while you're on a job.
Med spas
Treatment and pricing questions answered, consultations booked.
Dental practices
New patients booked while your team is chairside.
Law firms
After-hours intake taken, consultations on the calendar by morning.
Salons and barbershops
Bookings taken while every stylist has scissors in hand.
Real estate
Buyers calling about a listing at night get answers, not voicemail.
Auto repair
Quote and booking calls answered while you're under a car.
Property management
Tenant calls about leaks and lockouts handled at any hour.
Also plumbers, electricians, chiropractors, physiotherapists and more.
Questions owners ask
Nayel sounds natural and friendly, and most callers simply get the help they needed. We recommend he introduces himself as your AI assistant, so everyone knows where they stand.
No. You keep the number your customers know. Calls you can't answer, or all calls after hours, are forwarded to Nayel.
He won't make things up. He takes a detailed message, or transfers the call to you if it's urgent, and you get the full details straight away.
Yes. Nayel is the receptionist you meet on this site. Your own receptionist can have any name and voice that suits your business, male or female.
Usually a few days after our first call. You hear and test your receptionist before it takes a single real call.
Nayel keeps answering, so no call is ever missed. Extra minutes are $0.25 each, and if you regularly need more, you can move up a plan at any time. Most small businesses with around 100 calls a month use about 250 minutes.
Call details only go where you choose: your calendar, your email, your sheet or your CRM. They're used to handle your calls and nothing else, and never sold or shared.
Nayel always answers.
Talk to him right now. Tap the call button in the bottom-right corner of this page, ask him anything, or ask him to book you a free call with me.
Nayel is live in the corner of every page ↘